FAQs

🔒 Email Registration Rules

For the security of our site, we have introduced restrictions on email addresses. Please check your email against these rules before registering:

1. The part before @ – mailbox name

• Allowed: Latin letters a–z, digits, underscore “_”
• Length: from 2 to 25 characters
• If a dot “.” is used – total length up to 26 characters, with:
  before the dot – max 10 characters,
  after the dot – max 15 characters
• The dot “.” in the mailbox name may appear only once

2. The part after @ – server name and domain zone

• Server name (before the first dot) – must be from the allowed list:
  163, aol, bk, gmail, gmx, hotmail, icloud, list, live, livemail, mail, msn, o2, op, orange, outlook, pm, proton, protonmail, qq, rambler, vk, vodafone, web, ya, yahoo, yandex
• Domain zone (after the last dot) – 2 to 3 Latin letters (e.g. com, net, ru, us)
• The dot “.” after @ may be used:
  – first time – immediately after the server name,
  – second time – only if there are at least 2 characters between the dots

✅ Allowed email masks (examples):

• xxxxx@yyyyyyyyyy.zzz
• xxxxxx.xxxxxx@yyyyyyyyyy.zzz
• xxxxxx@yyyyyyyyyy.yyyyyyyyyy.zzz
• xxxxxx.xxxxxx@yyyyyyyyyy.yyyyyyyyyy.zzz

❓ Can’t register?
If your email matches the masks but the form won’t accept it – contact us, we’ll help.
The feedback form is usually at the bottom of any page.

💡 One-time order?
If you don’t plan future purchases – registration is optional.
Learn about account benefits here.

You have two options for placing orders on our website:

• Guest Mode: This option does not require registration. However, your order history will not be saved, and you will have to enter all delivery details each time you place an order. Modern browsers may remember some forms and fill in these fields automatically at your request.
• User Mode: This option requires registration and allows you to save your order information. Your order history will be stored, and you can edit the details as needed. You can also leave reviews and receive responses on the site. If you need to take advantage of personalized discounts linked to your email, this option is recommended.
  Note: If your account is inactive for two years, your account will be deleted along with all personal data, and you will need to re-register.

Both options for order placement allow you to track your orders by order number. For more information on how to do this, please see here.

Please note that other features of our website, such as public promotions and discounts, are available to all customers, whether they have registered with us or not.

Yes we do. All items can be delivered via mail or transport service anywhere in the world.

After we receive and process your order, you will receive a letter via E-mail with a payment agreement which you can pay via several methods.

a. Bank currency transfer (wire) you can do so in any bank you have an account in. We can send you the information needed for such transaction.

b. Paypal. A Paypal address will be provided for your payment. 10% Paypal fee will apply.

Our payment agreement is a standard form. We only change the name of the recipient and the list of purchased items. Sometimes, your bank employee is not experienced enough to handle such transaction, in this case please ask for a supervisor or go to a different bank. in 99% of the cases, there is no problem with wire transfer. If you still have a problem please do not hesitate to contact us and we will help you.

We use Bel Post as our standard carrier or EMS for expedited delivery to the address provided by you. Cost of the delivery will depend on weight of the package and calculated by the prices of Bel Post

More exact information can be obtained here: belpost.by

On product cards, you can see a line displaying the actual manufacturing lead time:

• Orders are fulfilled in the order they are received.
• The production lead time may vary and is calculated from the moment payment is credited to the company’s settlement account, unless other contractual terms apply.
• If the items you have ordered are in stock at our warehouse, your order will be shipped as quickly as possible.
• In the event of increased production workload, we typically inform customers about changes in manufacturing lead times during the checkout process on our website and post announcements on our social media channels.

Yes. For orders for uniforms from size 60 (RU) and larger, as well as with an increase of 189 cm and above, a higher rate applies, with a surcharge of 10% or more. For products that are made out according to individual tailoring, an additional margin of + 25% is applied

Yes, you can return purchased goods and money paid to us, subject to certain conditions. Return terms are indicated on the “Refund & Returns Policy” page.

You can check the status of your order after 5-10 working days after its registration on our website. This is due to several steps of your order:

• Agreement with you of the order and payment details
• Coordination of production terms with production department
• Order entry into the workflow system

After these steps your order will appear in the «Order Tracking» list:

• Go to page «My account»
• Learn the value of each status on the «Order readiness and status» tab
• Enter your order number in the search box on the «Search for orders» tab