FAQs

To improve the security of our site, we have introduced some restrictions. At the moment, when registering on the site, the following rules are used for the email address:

1. The mailbox name uses only Latin letters from “a” to “z”, numbers, the “_” sign. The maximum length of the mailbox name is 25 (twenty-five) characters, the minimum is 2 (two) characters. If the mailbox name contains the “.” sign, then the maximum length is 26 (twenty-six) characters, namely: maximum 10 (ten) characters “.” maximum 15 (fifteen) characters
2. The “.” (dot) sign with restrictions. In the part to the left before the “@” symbol, the dot can be used once, and after the “@” sign, once after the allowed list of server names, then a second time, if necessary, at least after two symbols
3. Allowed mail server names: 163, aol, bk, gmail, gmx, hotmail, icloud, list, live, livemail, mail, msn, o2, op, orange, outlock, pm, proton, protonmail, qq, rambler, vk, vodafone, web, ya, yahoo, yandex
4. Domain zones (com, net, ru, us and others) are limited to two to three characters from “a” to “z”

As a result, the allowed email masks during registration are as follows:
mailbox name (x) @ mail server name (y) . domain zone (z):

1. xxxxx@yyyyyyyyyy.zzz
2. xxxxxx.xxxxxx@yyyyyyyyyy.zzz
3. xxxxxx@yyyyyyyyyy.yyyyyyyyyy.zzz
4. xxxxxx.xxxxxx@yyyyyyyyyyy.yyyyyyyyyy.zzz

Yes we do. All items can be delivered via mail or transport service anywhere in the world.

After we receive and process your order, you will receive a letter via E-mail with a payment agreement which you can pay via several methods.

a. Bank currency transfer (wire) you can do so in any bank you have an account in. We can send you the information needed for such transaction.

b. Paypal. A Paypal address will be provided for your payment. 10% Paypal fee will apply.

Our payment agreement is a standard form. We only change the name of the recipient and the list of purchased items. Sometimes, your bank employee is not experienced enough to handle such transaction, in this case please ask for a supervisor or go to a different bank. in 99% of the cases, there is no problem with wire transfer. If you still have a problem please do not hesitate to contact us and we will help you.

We use Bel Post as our standard carrier or EMS for expedited delivery to the address provided by you. Cost of the delivery will depend on weight of the package and calculated by the prices of Bel Post

More exact information can be obtained here: belpost.by

Orders are completed in order of arrival. The production time at a standard workload of the enterprise is about 50 working days from the date of receipt of payment to the company’s current account. If the items you ordered are available in our warehouse, then your order will be shipped as soon as possible.

In case of increased workload of the enterprise, we usually inform Customers about changes in production dates when placing an order on the website and make announcements on our social networks.

Yes. For orders for uniforms from size 60 (RU) and larger, as well as with an increase of 189 cm and above, a higher rate applies, with a surcharge of 10% or more. For products that are made out according to individual tailoring, an additional margin of + 25% is applied

Yes, you can return purchased goods and money paid to us, subject to certain conditions. Return terms are indicated on the “Refund & Returns Policy” page.

You can check the status of your order after 5-10 working days after its registration on our website. This is due to several steps of your order:

• Agreement with you of the order and payment details
• Coordination of production terms with production department
• Order entry into the workflow system

After these steps your order will appear in the «Order Tracking» list:

• Go to page «My account»
• Learn the value of each status on the «Order readiness and status» tab
• Enter your order number in the search box on the «Search for orders» tab