Frequently Asked questions and answers for them.
1. Q - Can you mail the items to other countries and continents?
A- Yes we do. All items can be delivered via mail or transport service anywhere in the world.
2. Q - How can we pay for our purchase?
A - After we receive and process your order, you will receive a letter via E-mail with a payment agreement which you can pay via several methods.
a. Bank currency transfer (wire) you can do so in any bank you have an account in. We can send you the information needed for such transaction.
b. Paypal. A Paypal address will be provided for your payment. 7% Paypal fee will apply.
3. Q - What if we have a problem with wire transfer ?
A - Our payment agreement is a standard form. We only change the name of the recipient and the list of purchased items. Sometimes, your bank employee is not experienced enough to handle such transaction, in this case please ask for a supervisor or go to a different bank. in 99% of the cases, there is no problem with wire transfer. If you still have a problem please do not hesitate to contact us and we will help you.
4. Q - How is the items delivered and what is the delivery cost?
A - We use Bel Post as our standard carrier or EMS for expedited delivery to the address provided by you. Cost of the delivery will depend on weight of the package and calculated by the prices of Bel Post
More exact information can be obtained here: WWW.belpost.by
5. Q - What is the time frame of the order completion?
A - Orders are completed in order of arrival. Basic time of completion is 45 working days from the complete payment of the order. If the ordered items can be found in the warehouse, then shipping will be much faster.
6. Q - Do you have an up charge on non standard items?
A - Yes we do. Orders of uniform with sizes from 56 RU or larger and also with hight of 192 cm and higher are considered non standard and subject to 30% up charge in price.
If you did not find an answer to a question that interests you, please fill out following form.